At XYPT Media Pvt Ltd, we aim to provide high-quality IT services, digital solutions, and technology products to our clients. Customer satisfaction is important to us, and we strive to ensure that our services meet expectations. However, in certain situations, a client may request cancellation or a refund. This policy outlines the conditions under which refunds or cancellations may be processed.
Clients may request cancellation of a service or subscription by contacting our support team or through the account dashboard (if available).
For subscription-based services, cancellation will stop the next billing cycle, but the current billing period will remain active until its expiry unless otherwise specified.
For project-based services, cancellation requests must be submitted in writing via email.
A full refund may be granted under the following conditions:
To process a refund request, clients may be required to provide:
Refund requests will be reviewed by our support team before approval.
A partial refund may be issued under the following circumstances:
The refund amount will be calculated based on:
Refunds will not be issued in the following cases:
If the service or project has already been fully delivered or completed, refunds will not be applicable.
Refunds will not be granted if the client decides to cancel the service after work has started due to:
Refunds will not be issued if delays or issues arise due to:
If the service involves third-party tools, APIs, licenses, hosting, or domain purchases, those costs are non-refundable once purchased.
Approved refunds will be processed within 7–10 business days and will be credited through the original payment method used during the purchase.
For cancellation or refund requests, please contact:
XYPT Media PVT LTD
Email: contact@xyptmedia.com
Address: 37, Aaditya Dwarkadhish Empire, Kharda Randhir Road, Jodhpur, Rajasthan, 342015